House rules2018-05-30T00:43:42+00:00

House rules

House rules are governed by the law and condominium regulations, as well as by common sense, respect for the property and the neighbours and for the guests arriving after you. We should be grateful if you would kindly read them carefully and follow them during your visit, in order to ensure a serene and peaceful stay for all, with no unpleasant surprises.

  1. Check-in time is from 14:00 till 18:00, except in exceptional cases to be agreed beforehand; accordingly, you are kindly requested to confirm your exact arrival time and to inform us of any delays.
  2. Upon arrival, each guest, including minors, will be requested to show a valid ID (Identity Card, Passport or Driving License), since by law all guests need to be officially registered; all IDs will be photographed and given back to you immediately.
  3. Rome Municipality applies a City Tax of €3,50 per day for each guest over 10 years’ old, for a maximum of 10 days. Such tax must be transferred to the Municipality by us, and you will be asked to pay it to us in cash upon arrival. More information about the City Tax can be found here.
  4. As soon as you arrive, we will show you the features of the apartment and the equipment; with the help of a written inventory, we will check the state of the apartment together and we will explain how to use the household appliances.
  5. The keys of Holiday Home SPQR will be handed over to you when you check-in; you are expected to take care of them as you would those of your own house. Should you lose them, we will be obliged to apply a penalty of €120,00 to cover the cost of replacing the lock and duplicating all keys.

Your Holiday Home will be entrusted to you clean and in perfect working condition. We kindly ask you to look after it as best as you can, and to treat all its furniture, walls and appliances with the same attention and care normally used with your own property. During your stay – as in your own home – you will need to take care of your own tiding up and cleaning of the apartment.

  1. For stays shorter than one week, cleaning and linen change is not included in the price. However, it is possible to ask for a midweek cleaning and linen change at extra cost: cleaning (excluding the kitchen) and linen change (including bathroom towels, sheets and pillowcases, kitchen dish towel) will cost €70,00.
  2. When the stay is longer than one week, a mid-stay linen change will be arranged for free.
  3. When the stay is longer than two weeks, both cleaning and linen change will be made for free every 10 days.
  4. In all cases, the cost of the final cleaning of the apartment will be charged to your account.
  5. When the stay is longer than two weeks, both cleaning and linen change will be made for free every 10 days.
  6. In all cases, the cost of final cleaning is charged to your account.

Your reservation with Holiday Home SPQR requires that you carefully read and accept the following code of conduct, and that you follow it fully throughout the duration of your stay with us.

  1. Smoking in Holiday Home SPQR and on the landing/shared stairs is strictly forbidden; if you wish to smoke, you are kindly requested to go out onto one of the two balconies, close the door behind you, and use the windproof ash-trays provided, making sure that no cigarette butts or ashes fall downstairs.
  2. The lift is definitely not a state of the art device: therefore, to avoid it blocking and disrupting the service to other residents, please make sure you close both the inner doors and the outer one.
  3. For your own safety, and for that of all residents, the main entrance door must always be closed when coming in or going of the building. You are kindly requested to gently accompany the door until it is closes, so that it does not slam noisily.
  4. For your safety and that your property, we advise you to lock the reinforced entrance door securely, making all the key turns, both when you leave or after entering the apartment. There is a safe in the Santa Caterina d’Alessandria room; the staff of Holiday Home SPQR is not responsible for any theft or loss.
  5. You are kindly requested to turn off all lights and electrical appliances, including the air conditioning units, to close all taps (water and burners) and windows (fixtures and shutters) every time you leave the apartment.
  6. In compliance with the condominium’s regulations and with those of the Local Police, we kindly ask you not to make any noise in the house between 2:00pm and 4:00pm and between 11:00pm ant 7:00am.
  7. Would you also please not make any noise when using the landing/shared stairs, especially when you come back home late at night.
  8. If you are travelling with children, we expect you to make certain that they do not damage the apartment and/or its equipment, and ensure that they do not bother the neighbours within the times described in point 6.
  9. Please do not throw anything other than toilet paper into the toilet bowls. For everything else, please use the wastebaskets located in each bathroom.
  10. Drug use within the property is strictly forbidden and it is prohibited to bring in guns, explosive or highly flammable substances, as well as strong-smelling or bad-smelling ones; bringing your own electrical appliances is also forbidden without our prior approval.
  11. The staff of Holiday Home SPQR is not allowed to enter the apartment during your absence. There may be exceptions to this in particular circumstances previously agreed with you; e.g. when entering is necessary to make repairs and/or check for possible damage and danger, or when a mid-week cleaning shift has been requested. Should we believe that the apartment or that of a neighbour has been damaged, you will kindly be requested to allow us in to check the real status.
  12. Pets can be admitted in specific cases by accepting restrictive conditions and the payment of extras for the apartment’s sanitization after you leave; please contact us for further information before making an official reservation.

On the day of your departure the apartment must be vacated by 11:00am unless a prior different agreement has been reached.

  1. If the apartment has not been vacated by 11:30am, you will be charged for an extra day. If another guest is expected to arrive on the same day, we will be obliged to ask the police to intervene.
  2. We would be grateful if you could leave Holiday Home SPQR as you found it upon arrival by:
    aa
    a. collecting and disposing of all rubbish in the proper rubbish bins in the street;
    b. washing all the dishes and cookware that you have used;
    c. turning off all lights, electrical appliances and air conditioning units;
    d. checking that the water taps, oven and cookers are turned off;
    e. leaving all used towels on the floor of the bathrooms and the unused ones on the towel racks.
    aa
  3. We kindly ask you to inform us spontaneously about any damage you may have caused in the apartment and to its equipment, or if you have broken any dishes; this will enable us to settle the problem quickly before the arrival of the next guest, without the need to recheck the inventory presented at your arrival.
  4. Any damage to the apartment and/or to its furniture and equipment (unless the value is negligible) will be calculated and charged to your account. You will also be charged for the overnight stay of any guest not declared at the beginning of your stay.
  1. We will always be available to assist you in any safety or medical emergency, but we strongly recommend that you immediately contact the relevant authorities at the following numbers:
    ANY TYPE OF EMERGENCY: 112
    MEDICAL EMERGENCY: 118
    LOCAL DOCTOR ON CALL/MEDICAL SERVICE: +39 06 570600
    POLICE: 113
    CARABINIERI: 112
    LOCAL POLICE STATION: +39 06 67691
    FIRE BRIGADE: 115
  2. For any technical problems related to Holiday Home SPQR, please call us and we will do our best to resolve the situation as soon as possible. Our telephone numbers are:
    A. +39 349 9350128 (to be called first)
    B. +39 335 6324478 (to be called ONLY when the number above cannot be reached or there is no answer). We are, of course, not responsible for any disservice that does not depend on us; e.g. partial or total lack of supplies such as gas, electricity, water, internet, etc.
  3. Complaints of a serious nature – to the point that considerable inconvenience is being caused to you – must be communicated immediately, allowing us time to solve the situation where possible.
  1. Your personal data will be treated according to the Privacy Law in force. Data in our possession is only what you have voluntarily sent us through forms, e-mails, faxes or phone calls when requesting information on the services we offer.
  2. Your data is used solely to manage your enquiries for availability/reservation and for other services.
  3. Your data will not be transferred to third parties, and you can ask for its deletion from our records whenever you like. Please do not hesitate to contact us should you have any queries.

Thank you so much for reserving our apartment in Rome’s historic centre. All of us here at Holiday Home SPQR wish you a fantastic stay in Rome and a great holiday!

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